F.A.Q.S

FREQUENTLY ASKED QUESTIONS

We’re here to make your Pink As Gold shopping experience as easy as possible. Find answers to some of our most frequently asked questions below.

ORDERS & SHIPPING

How long does it take to process my order?

Orders are typically processed within 5–10 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing times may be longer during product launches, sales, holidays, restocks, or periods of high order volume.

Please remember that processing time and shipping time are separate.

Do you offer free shipping?

Yes. We offer free standard shipping on qualifying U.S. orders of $75 or more.

For orders that do not qualify for free shipping, available shipping rates will be calculated at checkout.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Please allow time for the shipping carrier to scan your package and update its tracking information.

Do you ship internationally?

Yes, international shipping is available to select destinations.

International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country.

These charges are not included in your Pink As Gold Cosmetics order unless specifically stated at checkout.

My tracking says “Delivered,” but I don’t have my package. What should I do?

First, check around your property, mailbox, household members, neighbors, or building management. You may also contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at info@pagcosmetics.com with your order number so we can help determine the appropriate next steps.

CHANGES, CANCELLATIONS & RETURNS

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible at info@thepageffect.com.

We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

Can I return a product?

Eligible unopened and unused products may be returned in accordance with our Return & Refund Policy.

Because cosmetics, skincare, and body-care products are personal-use products, items that have been opened, used, tested, sampled, swatched, or applied cannot be returned or exchanged because of personal preference or change of mind.

This policy helps us protect the hygiene, safety, and integrity of the products we provide to every customer.

Please review our complete Return & Refund Policy for eligibility requirements and instructions before sending anything back.

Can I return skincare after trying it?

Opened or used skincare and body-care products cannot be returned simply because you do not like the fragrance, texture, feel, or results, or because you changed your mind.

Individual skin types, preferences, sensitivities, and results vary.

If a product arrived damaged, defective, leaking, or incorrect, please contact us so we can review the issue.

What if my product arrives damaged or I receive the wrong item?

Please contact info@thepageffect.com as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging. If the shipping package was damaged, please include photographs of that as well.

Please keep the product and its packaging while we review your claim.

COSMETICS

Are Pink As Gold Cosmetics products cruelty-free?

Pink As Gold Cosmetics is committed to cruelty-free beauty. Please refer to individual product information for specific materials, ingredients, and product details.

Will a lipstick or makeup shade look exactly the same on me as it does online?

Not necessarily. Makeup shades can appear different depending on skin tone, undertone, lighting, photography, and your device’s screen settings.

We make reasonable efforts to represent our colors accurately, but slight differences are normal.

Can I return a lipstick or cosmetic after trying the shade?

For hygiene and safety reasons, cosmetics that have been opened, swatched, tested, or applied cannot be returned because the customer does not like the shade or has changed their mind.

We recommend reviewing the product photographs, descriptions, and shade information before purchasing.

SKINCARE & BODY CARE

How do I know which skincare product is right for me?

Every person’s skin is different. We recommend reviewing the product description, intended use, directions, and ingredient list before purchasing.

If you have a known skin condition, significant sensitivity, allergies, or concerns about whether an ingredient is appropriate for you, consult an appropriate healthcare professional before use.

Should I patch test a new skincare product?

If you have sensitive skin or known sensitivities, consider performing an appropriate patch test before using a new topical product more broadly.

Always follow the directions provided with the product.

What should I do if a skincare product irritates my skin?

Discontinue use if you experience irritation, redness, discomfort, or another adverse reaction.

Seek advice from an appropriate healthcare professional when necessary.

Do your skincare products treat medical skin conditions?

Our cosmetics, skincare, and body-care products are intended for cosmetic and personal-care purposes.

Information provided by Pink As Gold Cosmetics is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not replace professional medical advice.

How long does it take to see results from skincare?

Results vary depending on the product, frequency of use, skin type, individual routine, and other factors.

We do not guarantee a specific result or timeframe. Follow the directions for your individual product and use it consistently as directed.

PRODUCTS & INGREDIENTS

Where can I find the ingredients for a product?

Ingredient information can be found on applicable product pages and/or product packaging.

If you have an allergy or known sensitivity, please carefully review the complete ingredient list before using a product.

Can product packaging or ingredients change?

From time to time, product packaging, ingredients, formulations, or other product details may be updated.

Always review the information on the product you receive before use, particularly if you have allergies or sensitivities.

Are your products only for women?

No. Beauty and skincare are for everyone. Our products can be enjoyed by anyone who chooses products appropriate for their needs and preferences.

PAYMENTS & PROMOTIONS

What payment methods do you accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the services currently available through our website.

Do you offer Buy Now, Pay Later?

When available, eligible installment-payment options will appear during checkout.

Eligibility, payment schedules, approvals, and other terms are determined by the applicable payment provider.

Do you offer discounts and promotions?

Yes. From time to time, Pink As Gold Cosmetics may offer special promotions, sales, product launches, and discount codes.

Sign up for our email and/or SMS updates to stay informed about available offers.

Some promotions may have specific terms and may not be combined with other discounts.

SHOPPING WITH PINK AS GOLD

Are Pink As Gold Cosmetics products sold anywhere besides PAGCosmetics.com?

Select Pink As Gold Cosmetics products may be available through authorized retailers and online marketplaces.

Product selection, pricing, promotions, availability, and return policies may differ by retailer.

Products purchased from another retailer or marketplace are generally subject to that seller’s return and refund policies.

How can I make sure I’m purchasing an authentic Pink As Gold product?

For the greatest confidence in authenticity, purchase directly through PAGCosmetics.com or through an authorized Pink As Gold Cosmetics retailer or marketplace storefront.

We cannot guarantee the authenticity, condition, storage, or safety of products purchased from unauthorized third-party sellers.

CUSTOMER SERVICE

How can I contact Pink As Gold Cosmetics?

For questions about your order, products, shipping, returns, or other customer-service matters, contact us at:

info@thepageffect.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Response times may be longer during holidays, promotions, launches, restocks, or periods of high order volume.

I have difficulty seeing or navigating the website. Can you help me place an order?

Absolutely. Pink As Gold Cosmetics is committed to making our online shopping experience accessible to as many customers as reasonably possible.

If you experience difficulty accessing product information, navigating our website, or completing a purchase, please contact us at info@pagcosmetics.com for assistance.