RETURN POLICY
RETURN & REFUND POLICY
Last Updated: September 8, 2026
At Pink As Gold Cosmetics, the quality, safety, and integrity of our cosmetics, skincare, body-care, and beauty products are extremely important to us. Because many of our products are personal-use items that come into direct contact with the skin, face, eyes, or lips, we maintain strict return standards for hygiene and safety reasons.
Please review this policy carefully before making your purchase.
1. RETURN ELIGIBILITY
We accept eligible returns requested within 14 days of delivery.
To qualify for a return, the product must be:
* Completely unused and unopened;
* In its original packaging;
* In the same condition in which it was received; and
* Free from damage, alteration, or tampering.
Products that have been opened, used, tested, sampled, swatched, applied, or otherwise removed from their original hygienic condition are not eligible for return or refund, except where the product arrived damaged, defective, or incorrect, or where otherwise required by law.
All returned products are inspected before a refund is approved.
2. SKINCARE & BODY-CARE PRODUCTS
For health, hygiene, and product-integrity reasons, opened or used skincare and body-care products cannot be returned or exchanged because of personal preference, texture, fragrance, individual results, or a change of mind.
This includes products such as cleansers, moisturizers, serums, gels, body butters, body scrubs, lotions, and similar personal-care products.
Skin types, sensitivities, preferences, and individual results vary. We encourage customers to carefully review product descriptions and ingredient information before purchasing.
If you have known allergies or sensitivities, please review the complete ingredient list before use and consider performing an appropriate patch test before applying a new topical product more broadly.
Experiencing results that differ from personal expectations does not, by itself, make a product defective.
3. COSMETICS & BEAUTY PRODUCTS
For hygiene and safety reasons, cosmetics and beauty products that have been opened, used, applied, tested, swatched, or otherwise used on the face, eyes, lips, skin, or body are not eligible for return or exchange because of personal preference or change of mind.
This includes, but is not limited to, lip products, complexion products, eye products, applicators, lashes, and other cosmetics or personal beauty products.
Differences in shade appearance caused by skin tone, undertone, lighting, photography, or device/screen settings do not automatically qualify a product as defective.
Please review product descriptions, shades, photographs, and other available information carefully before purchasing.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, leaking, broken, or you receive an incorrect item, please contact Pink As Gold Cosmetics as soon as possible after delivery.
Please provide:
* Your order number;
* A description of the issue;
* Clear photographs of the product;
* Photographs of the product packaging; and
* Photographs of the shipping package when damage occurred during transit.
Please do not discard the product or its packaging while your claim is being reviewed.
We will review the information provided and determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances and applicable law.
We reserve the right to request additional photographs or information reasonably necessary to evaluate a claim.
5. ALLERGIES, SENSITIVITIES & INDIVIDUAL REACTIONS
Cosmetic, skincare, and body-care products may affect individuals differently.
Customers are responsible for reviewing the listed ingredients before use, particularly when they have known allergies or sensitivities.
An individual sensitivity, allergy, irritation, dislike of a fragrance or texture, or other personal reaction does not automatically establish that a product is defective.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice when necessary.
Nothing in this policy limits any rights or remedies that may apply under applicable law.
6. NON-RETURNABLE ITEMS
Unless an item arrives damaged, defective, incorrect, or applicable law requires otherwise, we do not accept returns of:
* Opened or used cosmetics;
* Opened or used skincare products;
* Opened or used body-care products;
* Products that have been tested, sampled, swatched, or applied;
* Products with broken, removed, or altered safety seals or protective packaging, where applicable;
* Gift cards;
* Final-sale items;
* Clearance items; or
* Products purchased from an unauthorized third-party seller.
Promotional or discounted products are returnable only if expressly stated in the terms of the applicable promotion or required by law.
7. PRODUCTS PURCHASED FROM OTHER RETAILERS
Pink As Gold Cosmetics can only process returns and refunds for eligible products purchased directly through PAGCosmetics.com.
Products purchased through an authorized retailer, marketplace, distributor, or other third-party seller are subject to that seller’s return and refund policies and should generally be returned through the original place of purchase.
8. HOW TO REQUEST A RETURN
Please contact us before mailing a return.
Email info@thepageffect.com with your order number and reason for the return.
If your return is approved, we will provide the appropriate return instructions.
Products mailed to us without prior return authorization may not be accepted.
9. RETURN SHIPPING
Unless the return is the result of an error by Pink As Gold Cosmetics or otherwise required by law, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law or otherwise stated by Pink As Gold Cosmetics.
We strongly recommend using a trackable shipping service when returning an approved item. Pink As Gold Cosmetics cannot be responsible for return packages that are lost before being received by us.
10. RETURN INSPECTION
All returned products are inspected upon receipt.
A return may be refused if inspection indicates that the product has been opened, used, tested, swatched, damaged after delivery, altered, tampered with, or otherwise fails to satisfy this policy.
Pink As Gold Cosmetics reserves the right to deny a refund when a returned product does not meet the return requirements described above, subject to applicable law.
11. REFUNDS
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.
Shipping charges are not refundable unless otherwise stated or required by law.
12. EXCHANGES
For hygiene and safety reasons, we do not exchange opened or used cosmetics, skincare, or body-care products.
If an unopened and unused product qualifies for a return and you would like a different product, please contact us for available options.
13. REFUND & RETURN ABUSE
Pink As Gold Cosmetics reserves the right to refuse returns or refunds where we reasonably determine that there is evidence of fraud, return abuse, repeated misuse of our policies, product tampering, or misrepresentation regarding the condition of a product, subject to applicable law.
14. CONTACT US
For questions or to request an eligible return, please contact:
Pink As Gold Cosmetics
Email: info@thepageffect.com
Please include your order number when contacting us so we can assist you as efficiently as possible.